Slow Shopping creates inclusive spaces where people with visible, invisible, or cognitive disabilities can shop with dignity. We support businesses and organisations working to make their environments more welcoming and accessible to all.
We want to change how public spaces work, and make slowing down part of how we become more inclusive. Our vision is a future where everyday spaces are designed to restore independence, uphold dignity, and allow everyone to experience real value and connection.
Here's why
1 in 4 people in the UK is disabled.That’s over 16 million people, and the number is growing.
Kirk-Wade et al., 2024
Nearly 78% of disabled people who experienced barriers named shops and shopping centres as the most difficult public spaces to access
UK Disability Unit, 2021
There are over 900 non-visible disabilities, including chronic pain and mental health conditions.
Hidden Disabilities, n.d.
We don’t aim to change everything about the way an organisation operates, it’s about tuning into what really matters. We’ve already seen the true value Slow Shopping brings people; more comfort, more confidence, and a real sense of belonging.
Our story
It started with an unforgettable moment
Words from our founder, Katherine Vero
After my mum, Jo, was diagnosed with dementia, those everyday moments became harder. I found myself trying to hold on to our ordinary routines while quietly navigating staff who didn’t understand her needs.
We want to partner with organisations that are ready to make an impact in their local community, and in turn will also have business benefits; in some cases we have seen an increase in footfall, an increase in spending per customer and there is a positive impact on staff engagement.
We firmly believe inclusion should be felt, not just promised, and we’d love to work with you to make that happen.
Real stories of impact from our partners, investors, and the people who we do this all for.
Joanne
Partner
For over 8 years North East Museums have been working with Slow Shopping - we strive to support those who live with visible, invisible, intellectual or cognitive disability as well as their families and carers.
Helen
Carer
I took my mother to Wagamama in Newcastle - we really enjoyed our meal, it felt calm and the customer service was great. We liked it without the music as we could talk to each other.
Anonymous
Carer
I took my older autistic son to Newcastle Building society. He was able to open his own account for the first time as he felt calmer and not hurried. The staff at Newcastle Building Society were wonderful. I feel so relieved.
Anonymous
Carer
I took my older parent to a supermarket ' my mum was able to sit down, you can't understand how much this helped' this is great.
Clive
Slow shopper
Being partially sighted, I haven’t been to Wagamama in years and now Slow Shopping is here we can’t wait to come back.
Miho
Supporter
Observing Slow Shopping in Bath, UK, in 2018 was eye-opening. It's now a cornerstone in my social design lectures at Japanese universities, showcasing thoughtful, inclusive design and this movement offers crucial lessons in prioritising well-being.
Leslie
Slow shopper
I love Slow Shopping because I have gained confidence and independence when I go out shopping.
Join our journey
Invest in meaningful change
Slow Shopping is rethinking everyday accessibility
With your support, we can scale a model that’s already improving lives, making businesses more inclusive, and creating lasting social value.
As a registered charity, we don’t operate for profit but for the good of the people who feel excluded due to disability visible or invisible, and we are always interested in opportunities where we can increase our reach and impact.
There are many ways to support us:
- Share our work with friends, family, or local businesses
- Donate or fundraise to help us reach more people
- Partner with us as a business or community group
- Get in touch—we’d love to hear your ideas or experiences
Visit our Donate page for more details.
Why is this needed—can’t people just shop at quieter times?
Quiet times can help, but they’re not always enough. Slow Shopping ensures that the environment, the staff, and the whole experience are intentionally inclusive. It’s not just about less noise—it’s about more understanding, more patience, and more dignity. It turns shopping into something people can enjoy again, not endure.
Do you provide staff training?
Yes. Our training helps staff understand how to support customers with a wide range of needs. It includes practical techniques, real-life examples, and a focus on respectful, empowering interactions. Training can be offered in person or online, depending on your needs.
I’m a business owner—how can I offer Slow Shopping?
We offer tailored support and training to help you introduce Slow Shopping in your venue. Whether you're a large retailer or an independent shop, we can help you make small, meaningful changes that have a big impact. Visit our Partner With Us page or get in touch for more information.
Is there a cost to take part in Slow Shopping?
How can I find a Slow Shopping session near me?
You can check our website for details of current Slow Shopping locations and session times. We’re adding more all the time, so please check back regularly or follow us on social media for updates.
Which businesses offer Slow Shopping?
We work with a range of partners—including shops, restaurants, financial institutions, and public spaces—to introduce Slow Shopping principles. You can find participating venues listed on our Locations Page, and we’re constantly growing our network. If you'd like to recommend a business, we’d love to hear from you.
What changes are made during a Slow Shopping session?
During a Slow Shopping session, you can expect:
- Reduced background noise (e.g., no music or loud announcements)
- Clear signage and a simplified layout where possible
- Trained staff who understand how to offer thoughtful, patient support
- Seating areas or quiet spaces if available
- Additional tools, like large print or braille menus, ordering guides, or shopping aids
These changes may vary slightly from store to store, depending on what’s possible in each setting.
Who is Slow Shopping for?
Slow Shopping is for anyone who benefits from a gentler, more inclusive experience—this includes older adults, people with dementia, autism, anxiety, learning disabilities, sensory impairments, or those who just need a little more time and support. It’s also helpful for carers, families, and anyone who values a less pressured retail environment.
What is Slow Shopping?
Slow Shopping is a simple, practical approach to make shopping more accessible and enjoyable for everyone—particularly those with visible, invisible, intellectual, or cognitive disabilities. It creates a calmer, more supportive retail environment through trained staff, thoughtful adjustments, and a slower pace, so that all customers can shop with confidence, comfort, and dignity.
Support Slow Shopping
We believe inclusion is everyone’s business.
Whether you're looking to fund, support, or spread the word, you can help create change.
